Frequently Asked Questions

Where do you ship?
We offer worldwide shipping to most countries. Delivery times vary depending on your location.

How long does shipping take?
Standard shipping typically takes 7-14 business days. Express options are available at checkout for faster delivery.

What is your return policy?
We accept returns within 30 days of purchase for unused items in their original packaging. Visit our Returns page on fat-face-uk.com for instructions.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can check the status on our website or the courier’s tracking portal.

What payment methods do you accept?
We accept all major credit cards, PayPal, and select regional payment options.

Do you offer gift wrapping?
Yes! Select the gift wrap option at checkout and include a personalized message.

How do I care for my product?
Hand wash in cold water with mild detergent and lay flat to dry. Avoid harsh chemicals and excessive heat.

What sizes do you offer?
Refer to our detailed size guide on each product page for measurements.

Are your products sustainably made?
We prioritize eco-friendly materials and ethical manufacturing processes in all our collections.

Can I modify or cancel my order?
Contact us immediately if you need to change your order. We process orders quickly, so modifications aren’t guaranteed.

Do you offer discounts?
Subscribe to our newsletter on fat-face-uk.com for exclusive offers and seasonal promotions.

How do I contact customer service?
Use the contact form on our website for assistance. Our team responds within 24-48 hours.

Where can I find style inspiration?
Follow us on fat-face-uk.com for the latest trends and styling tips.